Call Logging Customer emotions Customer retention Personalization 
Global Response
MARCH 27, 2024
Call centers gather data from call logs, voice recordings, customer feedback, chat transcripts, email interactions, and social media communications. Advanced technologies like automatic call distribution (ACD) systems and interactive voice response (IVR) systems also contribute data. Let’s take a look.
Callminer
AUGUST 6, 2019
Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Providing employees with timely and relevant customer feedback is the most direct way to engage them in improving CX.
Expert insights. Personalized for you.
62 
Let's personalize your content