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Remove Call Logging Remove CRM Remove Schedule adherence Related Topics
call center professionals Abandon Call Gamification First call resolution call center software Average Handle Time Customer effort Service level Wait times Interactive Voice Response More Related Topics >
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Top Metrics that Measure Inbound Call Center Performance

Tenfold - Contact Center Blog

JULY 9, 2018

Also, simple features such as call routing, automatic call logging, call recording can do wonders in reducing AHT. The agent can then simply focus on each call and provide effective solutions. Average Call Transfer Rate. Agent Schedule Adherence & Agent Attrition Rate.

Metrics 78
Metrics Call Center Schedule adherence Abandon Call 78
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