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5 Tips for Managing Remote Call Center Agents

NobelBiz

MAY 24, 2022

Managing call center agents remotely has become a true challenge for the industry. Of course, including telecommuting in this work may appear to be a rather sophisticated sort of work that may appear to be rather sophisticated compared to typical customer service practice. Analyze the actions or objectives of your clients.

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Call Center Management virtual call center Interactive Voice Response 52
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Average Handling Time Tips: 14 Ways to Cut AHT Without Ruining CX

Babelforce

JUNE 10, 2021

#12 Encourage active listening #13 Stop highlighting average handle time #14 Reduce wrap time Your free guide to contact center automation. Three courses had been and gone; now it was time for a strong coffee and the bill. If you have agents achieving super-fast calls because they know your systems and shortcuts really well, great!

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Average Handle Time Contact Center CRM Call Center 52
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