Call Logging contact center solutions Interactive Voice Response Time management 
JustCall
AUGUST 16, 2021
Real time call monitoring features include live call monitoring. This is useful for managers in guiding and assessing agents in real time. Managers may listen to ongoing calls between agents and customers, without either parties knowing. This is not possible with legacy phone systems.
JustCall
MARCH 29, 2022
Here are some of the reasons why every outbound contact center should use contact center software that has automation capabilities: 1. Aces time management. Automation helps in time management. Thereby, it makes sure that time is being effectively allocated and utilized.
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