Average Handling Time Tips: 14 Ways to Cut AHT Without Ruining CX
Babelforce
JUNE 10, 2021
With No-Code tools it’s easy to integrate your CRM, IVR, and helpdesk software. An IVR – even a basic, DTMF system – can narrow down the options a little. So – make sure your agents can easily access your CRM to add notes during a call and be sure to store call logs and post-call contact within the CRM *automatically*. #5
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