Call flow, Metrics, Virtual Agent and Wait times

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Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

SEPTEMBER 29, 2022

As a result, customers benefit from reduced wait time and faster call resolution time, especially during peak hours. Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow.

Virtual Agent

Virtual Agent Call flow Interactive Voice Response Contact Center

SmartAction Announces Major Brand Refresh and Launch of NOVA Platform, Redefining AI-Driven Customer Service

SmartAction

JANUARY 11, 2024

FORT WORTH, Texas, January 10, 2024 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands , is proud to announce a comprehensive brand refresh and the launch of its innovative NOVA (Natural Omnichannel Virtual Agent) agent design platform.

Virtual Agent

Virtual Agent Customer Service Call flow Self service

Customer Contact Central

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

SmartAction Announces Major Brand Refresh and Launch of NOVA Platform, Redefining AI-Driven Customer Service

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