Call flow Metrics Service level Virtual Agent 
JustCall
MARCH 9, 2023
While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions?
JustCall
MARCH 23, 2023
Parallel calls – Agents can run two parallel conversations over one line by alternatively putting one call on hold. Analytics – The dashboard presents call activity metrics like missed call rate, outbound calls, and so on, per agent. When to Use Talkdesk?
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