ProProfs Blog

JULY 29, 2020

Personalize Every Single Call. Improve First Call Resolution (FCR). Emphasize Call Flow Management. Personalize Every Single Call. Your inbound call center probably deals with hundreds of callers regularly, and injecting personalization in every call might seem like an ardent task.

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Call Center Interactive Voice Response Customer Experience Call flow 128

Callminer

OCTOBER 11, 2018

Call center agents work in customer-facing roles and, therefore, can make or break the company’s reputation in an instant. Employee engagement can be tracked by conducting surveys with quantitative and qualitative questions and having individual conversations with employees. Osiris Parikh @CommonSenseEd.

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Call Center Metrics Contact Center Wait times 561

Dialer 360

JUNE 13, 2019

Several businesses are augmenting or even replacing outbound telemarketing activities by using pre-qualifying sales. For inbound sales and marketers must find IVR technology. Usually, a customer may quickly call to enter a contest exchange a special offer. Including taking surveys and during those automated calls.

Interactive Voice Response 27

Interactive Voice Response Contact Center Inbound sales Telemarketing 27