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What is IVR & How do Businesses Use It?

JustCall

Integration with other systems and technologies IVR systems can be integrated with other customer service tools, enabling you to manage and personalize customer requests and self-service options effectively. Customer feedback channel: IVR systems collect customer interaction data from the conception of a call.

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How to Migrate from an On-premise Call Center Solution to a Cloud one

3CLogic

If an enterprise has already invested in an on-premise telephony infrastructure but is starting to entertain the merits of migrating to the cloud, a Connector can be a good first step.