Call flow Customer Care industry standards Self service 
Hodusoft
JULY 16, 2021
The level of engagement in the contact center and call center varies significantly. Self-service feature. Call centers primarily use IVR for directing the customers to a particular function as per the issue. Key Features of HoduCC Call and Contact Center Solution. Call Recording. Engagement level.
Tethr
OCTOBER 2, 2020
And a customer’s journey (a.k.a. From a customer service interaction over the phone with a customer care rep. in your contact center, to a live chat with your product support team online to a customer prospecting or account maintenance interaction via email with a business development manager or an account manager.
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