NobelBiz

DECEMBER 11, 2023

Call flows play a vital role in seamlessly directing customer calls to the right place within your organization. They act as pathways that guide calls from the very beginning to a successful resolution, ensuring a seamless and efficient customer experience.

Call flow 106

Call flow Interactive Voice Response Customer Experience Contact Center 106

NobelBiz

FEBRUARY 27, 2024

Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

JustCall

MARCH 9, 2023

Did you know that 70% of customers that had their issues solved favourably in the first call would be willing to return to your business for repeat purchases? This is how important customer experience is, especially in the context of contact centers. This makes it the best contact center software for SMBs.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

NobelBiz

FEBRUARY 22, 2023

This is an excellent approach for enhancing the customer experience while also developing a corporate culture based on the quality of service provided by your contact center. It is one of the most typical criteria assessed in contact center support services. AHT is an abbreviation for “Average Handling Time.”

Abandon rate 52

Abandon rate Average Handle Time Contact Center Abandon Call 52

NobelBiz

FEBRUARY 15, 2023

This is an excellent approach for enhancing the customer experience while also developing a corporate culture based on the quality of service provided by your contact center. It is one of the most typical criteria assessed in contact center support services. AHT is an abbreviation for “Average Handling Time.”

Abandon rate 52

Abandon rate Average Handle Time Contact Center Abandon Call 52

JustCall

MARCH 7, 2023

First call resolutions: This metric lets you track the calls that your agents handled without transferring, escalating, or repeating a call. Occupancy rates: Every second that the agents spend busy on calls or associated work is measured by this metric. This metric tracks how long they take for the tasks.

Contact Center 52

Contact Center Analytics Average Handle Time Call Center 52