Call Center call center software Caller satisfaction Customer retention 
JustCall
APRIL 26, 2022
So, owing to the ongoing and imminent developments, it’s almost imperative for call centers to do away from conventional practices and adopt a more dynamic approach that’s relevant to the now. This is where AI call center solutions come into the picture. The Paradigm Shift: How AI Has Changed Call Centers Forever?
Calltools
JUNE 9, 2021
Optimize your call center by monitoring and analyzing the right key performance indicators, or KPIs. These indicators help you assess the vital signs of your inbound call performance, but they can also work for your outbound campaigns. For example, your call center may excel in areas that are a weak area for your competitor.
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