article thumbnail

New Tips and Advice for Call Quality Monitoring

Expivia

Learn about call quality monitoring best practices to ensure your contact center’s success. What Is Quality Monitoring in a Call Center? Call quality monitoring in a contact center is the practice of recording and evaluating calls between agents and customers. Set Call Quality Standards.

article thumbnail

Fresh Tips and Advice for Call Quality Monitoring

Expivia

Learn about call quality monitoring best practices to ensure your contact center’s success. What Is Quality Monitoring in a Call Center? Call quality monitoring in a contact center is the practice of recording and evaluating calls between agents and customers. Set Call Quality Standards.