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Top 10 Technological Contact Center Trends

Insite Managed Solutions

Home Agents: Cloud and IP telephony developments have given rise to the virtual call center, and 41% of enterprise contact centers plan on employing work-at-home agents in the near future. Controlling Weather Events is Difficult… But You Can Control Your Service Levels. Top 5 Self-Service Pitfalls.

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Artificial Intelligence Translational Services Use Cases in Cisco Contact Centers

Cisco - Contact Center

From a technology angle, there is very little doubt that the advent of Artificial Intelligence is transforming traditional call centers into Cognitive Call Centers. Cisco has a portfolio of on-premise, hybrid, and cloud contact center solutions.