Fonolo

OCTOBER 12, 2021

Traditional call center environments are often busy, fast-paced environments, but it doesn’t need to be that way. Conversations around call center optimization often focus on technology, training, and metrics, but call center workforce optimization also includes the physical elements of your operation.

Call Center 147

Call Center Agent burnout Abandon rate call center workforce 147

NobelBiz

FEBRUARY 21, 2023

This hybrid work arrangement increases the engagement of contact center personnel, enhances customer satisfaction, and will continue to do so in 2023. Find out more from our episode on How to bring order to remote work chaos? There is a need for a better infrastructure to support remote agents. That is beyond question.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

This hybrid work arrangement increases the engagement of contact center personnel, enhances customer satisfaction, and will continue to do so in 2023. Find out more from our episode on How to bring order to remote work chaos? There is a need for a better infrastructure to support remote agents. That is beyond question.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52