Top Call Center Efficiency Metrics And How To Improve Them
Playvox
JUNE 22, 2023
KPIs or call center metrics vary from organization to organization, and different areas of the business require their own sets of KPIs or measurements. As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc.
Let's personalize your content