Top Call Center Efficiency Metrics And How To Improve Them
Playvox
JUNE 22, 2023
Once these metrics or KPIs are in place, over time you will more easily find opportunities to improve upon CX and gain call center and agent efficiencies. Calls Handled This measures the number of calls handled overall or by a specific agent or IVR system over a given period of time.
Let's personalize your content