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On Premise vs. Cloud-Based Call Center Software: How to Make the Call

aircall

Cloud-based call center software. Cloud-based call center solutions are, unsurprisingly, hosted in the cloud by a business phone service provider. This solution relies on internet access with sufficient bandwidth to comfortably accommodate all users.

article thumbnail

On Premise vs. Cloud-Based Call Center Software: How to Make the Call

aircall

Cloud-based call center software. Cloud-based call center solutions are, unsurprisingly, hosted in the cloud by a business phone service provider. This solution relies on internet access with sufficient bandwidth to comfortably accommodate all users.

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Top 5 Customer Service Trends to Look out for in 2017

aircall

Live chat, email, VoIP business phone , there are specialists for every channel. Communication tools are evolving to meet customer expectations, and provide an intuitive and effective tool for support and sales teams alike. Connected customers enjoy self-service because they feel self-reliant and empowered.