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CX: The Shift from Call Center to Contact Center

Revation Systems

In today’s instantaneous world of communications, this rings truer than ever as consumers expect high-quality experiences stemming from seamlessly connected channels, anytime and anywhere. Thus, leading the way for call centers to be considered so much more.

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How to Improve Call Center Customer Service

NobelBiz

As it turns out, a customer’s experience when contacting your call center could make the difference between sticking with your business and choosing a competitor. From inbound and outbound messaging and calls to internal communications, such solutions support all aspects of a contact center.