call center solutions CRM First call resolution Multi-channel support 
Global Response
FEBRUARY 13, 2022
As the name suggests, multi-channel contact centers provide customer support for many channels, which could include voice, SMS, email, social media, and web chat, among others. Global Response turned these problems around with omnichannel support and strategic, proactive engagement. The results?
Hodusoft
DECEMBER 28, 2022
Let’s unwrap some useful call center metrics that provide deep insights about consumer interaction and can be leveraged by businesses to improve CX. Average Handle Time (AHT) Average Handle Time refers to the average time spent by agents to handle or manage a call from start to end.
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