Call Center Software: How to Choose the Best Software (Tips & Best Practices)
Callminer
AUGUST 6, 2019
Customers are also taking help from the agents to reach their final decision, and because of that more customers are speaking with the agents for consultation. This has led to a voluminous increase in the number of calls. “So, Social media. Make sure the solution is scalable (if you need it to be).
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