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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

“The number of customers is increasing at an alarming rate, and for the same reason more customers are opting for online premises for transaction and purchase. Customers are also taking help from the agents to reach their final decision, and because of that more customers are speaking with the agents for consultation.

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Top 5 Customer Service Trends to Look out for in 2017

aircall

In 2017, customer service trends will continue to drive success. Customer service is the new marketing, don’t you know? Some customer service trends will fall by the wayside, others will be increasingly decisive. This constant quality control would provide preemptive customer service. Let us know in the comment section!