Remove call center solutions Remove Call Logging Remove Self service Remove Social media contact
article thumbnail

Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Social media. Use the software to improve service. Consider AI-driven solutions to help your reps.