call center solutions, Call Logging, Contact Center and First call resolution

Call Center Analytics : How To Take Your Business Intelligence To The Next Level?

NobelBiz

FEBRUARY 22, 2023

The customer service industry has been changing to place the customer in the first place. Contact center data plays a significant part in this growth, and the most successful firms make the most of this technology. Contact centers are auditing and monitoring daily every member of the team and even every encounter with a client.

Analytics

Analytics Call Center Big data Contact Center

Why Your Call Center Needs Speech Analytics

3CLogic

JULY 14, 2020

Today, only 1-2% of recorded voice calls are analyzed by the average contact center, leaving hundreds of thousands of minutes of data untouched. That’s because an analysis of every single call by hand – a process that can take up to a half hour per call – would be a waste of time and resources.

Analytics

Analytics Call Center First call resolution Coaching

Customer Contact Central

Call Center Analytics : How To Take Your Business Intelligence To The Next Level?

Why Your Call Center Needs Speech Analytics

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