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7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Hodusoft

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. The MSP market has become extremely competitive and customer service matters a lot in providing a competitive edge.

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7 Steps to Improve Customer Satisfaction as a B2B Business

Nicereply

Provide Omni-Channel Support. For example, someone enjoys calling up customer support to solve their issues, while a more introverted person may prefer reaching out via social media platform such as WhatsApp or live chat. That’s where omnichannel support comes in handy.