call center software industry standards virtual call center Wait times 
Hodusoft
APRIL 26, 2023
Metrics to Measure the Performance of Your Virtual Call Center “A useful metric is both accurate and aligned with your goals. Managing a virtual call center is not easy. Only the right metrics can tell you if things are working in your call center or not. Read on to gain valuable insights.
aircall
MARCH 12, 2021
It’s essential to track call center performance to gain insight into how your customers perceive your sales and support services, so you can improve and adapt to their needs. The key ingredients to improving call center performance? Call metrics and KPIs. Average wait times. Call frequency.
aircall
MARCH 3, 2021
In this guide, we provide an overview of what call metrics are and why call tracking software is so essential for modern businesses. We’ll also discuss how to benchmark call center software and use it to improve call center performances across various industries. First call resolution.
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