Remove call center software Remove First call resolution Remove Telemarketing Remove virtual call center
article thumbnail

Contact Center vs. Call Center: What Is the Difference?

aircall

Contact centers are also operated by outside companies, and are used to handle customer service but also to take on other activities such as telemarketing, debt collection, and billing services. Contact center managers can toggle their team members’ access and priorities for maximum efficiency in real time. Modularity.

article thumbnail

Contact Center vs. Call Center: What Is the Difference?

aircall

Contact centers are also operated by outside companies, and are used to handle customer service but also to take on other activities such as telemarketing, debt collection, and billing services. Contact center managers can toggle their team members’ access and priorities for maximum efficiency in real time. Modularity.

article thumbnail

Working in a Call Center: The Definitive Guide

aircall

Leads the initial call center training program, and any additional courses. Telemarketer. Specialises in outbound calls. Naturally, call center team members must be able to operate as a cohesive unit. For inbound call centers: What was the size of the customer database you worked with previously?