call center software First call resolution Scripts Telemarketing 
aircall
NOVEMBER 18, 2016
Contact centers are also operated by outside companies, and are used to handle customer service but also to take on other activities such as telemarketing, debt collection, and billing services. Contact center managers can toggle their team members’ access and priorities for maximum efficiency in real time. Modularity.
aircall
NOVEMBER 18, 2016
Contact centers are also operated by outside companies, and are used to handle customer service but also to take on other activities such as telemarketing, debt collection, and billing services. Contact center managers can toggle their team members’ access and priorities for maximum efficiency in real time. Modularity.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JustCall
AUGUST 24, 2024
Think about the key performance indicators (KPIs) your call center would like to achieve. Some common KPIs include First Call Resolution (FCR), Customer Satisfaction Score (CSAT), etc. Engage in consistent quality assurance testing , which includes call monitoring and scoring.
Dialer 360
JULY 27, 2022
Call center campaign types Call center campaigns are divided into two parts that are outbound calling campaigns and inbound calling campaigns. Out bound calling campaign Outbound calling campaigns are part of telemarketing where agents make calls and aware the customers of their services or products.
aircall
OCTOBER 7, 2016
Leads the initial call center training program, and any additional courses. Telemarketer. Specialises in outbound calls. Naturally, call center team members must be able to operate as a cohesive unit. Nevertheless, in practice, you’ll be confronted with situations which don’t follow the script.
Expert insights. Personalized for you.
88 
Let's personalize your content