The Road to Deploying a Call Center System Doesn’t Have to be Bumpy: 4 Essential Steps Toward a Smoother Transition with New Tech
SharpenCX
JANUARY 28, 2020
To support your agents on this mission, you have to know how to deploy a call center system that works for your agents (not against them). Good management, proper training and coaching, employee engagement strategies, the list goes on. Deploying new call center software impacts every process your team has.
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