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7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Hodusoft

Service Level Agreement (SLA) Compliance Meeting SLAs and response time commitments is crucial for customer satisfaction. Striking a balance between quick issue resolution and maintaining service quality can be challenging. Here are six things you should do to transform your MSP’s call center.

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How to Eliminate Hold Time in Your Call Center

Fonolo

A longer hold time will impact your contact center’s service level, probably your over NPS or CSat scores. Outdated contact center technology. Working with many legacy call center software platforms can be, put mildly, frustrating. Use call-backs and virtual queuing.