SharpenCX

JUNE 28, 2023

This means true customer service success is far deeper than just tracking calls received. Improving your customer service metrics requires a deeper look at which KPIs make sense for your contact center and the strategies you use to achieve them. What Call Center Metrics Should You Measure? What needs to change?

Call Center 67

Call Center Metrics call center software Contact Center 67

Fonolo

JANUARY 31, 2023

Still have questions about call center training? What is Call Center Training? Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Foster empathy with the customer.

Call Center 141

Call Center Contact Center Coaching Gamification 141

SharpenCX

JUNE 29, 2021

As a manager, you know the training game in your call center. Training is vital for productive growth , employee engagement, and a successful customer experience. Whether it’s dealing with a customer or tackling a difficult technical task in your call center software, customer service agents need to think outside the box.

Customer Service 67

Customer Service Coaching Call Center call center software 67