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Top Reasons Cloud-based Is Better Than On-Premise For Contact Centers

Hodusoft

According to a report from Marketsandmarkets.com, “The worldwide cloud-based contact center market is estimated to increase at a CAGR of 25.8% This shows how cloud contact center software is gaining in popularity every passing day. What are cloud-based contact centers?

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Best Contact Center Software in 2023

JustCall

While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions?

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On-Premise vs. Cloud Contact Center, What Are The Differences?

NobelBiz

The difference between on-premise vs. cloud contact center is a topic that has become increasingly prominent in the industry. An “on-premise” solution is to run programs or processes from software that has been downloaded directly onto a terminal or server.