call center software Caller satisfaction Interactive Voice Response Strategy 
JustCall
APRIL 26, 2022
Artificial intelligence played a critical role in sustaining call centers and ensuring disruption-free functioning. With multi-level IVR, they were engaged/warmed on auto. AI-Enabled Features To Look For In Call Center Software. Call center software comes with a wide range of features.
Calltools
JUNE 9, 2021
The latest call center software offers the dynamic services your customers need, but first you must use these inbound metrics to discover bottlenecks, inefficiencies and weak points in your call center customer service experience. Slow answering can lead to a high call abandonment rate or low customer satisfaction.
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