call center professionals Scripts virtual call center Wait times 
JustCall
APRIL 12, 2023
One of the ways in which call centers as brands have done so is by undergoing a rigorous digital transformation over the past two years. This transformation led to virtual call centers, which allow call centers to make and receive customer calls on the go, and be available 24×7 owing to the flexibility of the cloud.
Fonolo
NOVEMBER 17, 2020
Nobody escaped the long lines and endless waiting times. And contact centers were utterly overwhelmed in the floods of anxious customer calls. And while the thought may seem daunting, there are several new ways to resolve the problems that will erode call center operations ‘ success around the world.
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