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call center professionals

Gamification

Self service

Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

Voice is still the dominant channel in the contact center and will remain so for many years. “Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff.

Contact Center

Contact Center Gamification Call Center Average Handle Time

15 Powerful Call Center Training Methods

Fonolo

JUNE 17, 2015

But training new and old employees on an ongoing basis can be tough, so here’s a guide to contact center training, along with our top call center training ideas and methods you can put into practice: Our 15 Most Powerful Call Center Training Methods Are: Hold regular training sessions. Use video conferencing.

Call Center

Call Center Gamification Coaching Contact Center

Customer Contact Central

Contact Center Trends 2021: The CX Watershed

15 Powerful Call Center Training Methods

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