Top Metrics that Measure Inbound Call Center Performance
Tenfold - Contact Center Blog
JULY 9, 2018
Some factors that may affect the Service Level include unplanned service outages, high call or ticket volume, and frequency of agent absenteeism. To ensure that a contact center meets the terms stipulated in the SLA, the above factors need to be addressed. A 2016 survey by Call Center Helper shared that 62.7%
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