Leadership that Engages in Contact Centers: Top Experts Reveal Secrets
CX Global Media
JULY 11, 2019
The fourth step ( Step 1 , Step 2 , Step 3 ) in the contact center agent journey is about leadership that engages agents. Employee engagement has always been a problem in contact centers. About Penny Reynolds : Penny Reynolds is one of the industry’s leading voices in call center training and education.
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