call center professionals Customer Service virtual call center Wait times 
Fonolo
NOVEMBER 17, 2020
“Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. Nobody escaped the long lines and endless waiting times. And contact centers were utterly overwhelmed in the floods of anxious customer calls.
JustCall
APRIL 12, 2023
Besides better products and services, they also demand improved customer service from businesses. To meet customer expectations, brands also have come up with better customer service solutions. A virtual call center is a call center that runs over the internet.
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