Call Center Quality Assurance: Importance, Best Practices, and a Modern Solution
Balto
OCTOBER 20, 2022
For example, if it’s essential that most of your customer calls are resolved in a set amount of time, a QA program can be implemented to help track this to see how your agents are doing against a given benchmark. That’s why it’s so important to have a call center QA program in place. 6) Use Gamification.
52 
Let's personalize your content