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Contact Center Trends 2021: The CX Watershed

Fonolo

Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. Here are the ten most prominent trends that can help call center professionals stay ahead of the curve.

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Transform Your Business with a Virtual Call Center Solution

JustCall

Let’s understand the nuances of virtual contact centers in depth in the sections below, where we’ll cover: What they are How they work How your business can benefit by shifting to one and so on How to start a virtual call center What are Virtual Call Centers?