call center professionals Chatbots Gamification Wait times 
Fonolo
NOVEMBER 17, 2020
Nobody escaped the long lines and endless waiting times. And contact centers were utterly overwhelmed in the floods of anxious customer calls. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification.
JustCall
APRIL 12, 2023
Monitoring Employee Targets Online through Automated Tasking and Scheduling Virtual call center software solutions have timesheets and task logs that are automated based on the log-on and log-off times of your employees. Online 24×7 Customers aren’t happy when they are made to wait, regardless of the time.
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