call center professionals Chatbots Gamification Metrics 
Fonolo
NOVEMBER 17, 2020
Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. Call Centers Will Change in 2020. Storyline: Gamification.
JustCall
APRIL 12, 2023
This is where virtual call centers come in, as they can attend to these customers with the help of their features such as: Automated responses Augmented chatbot functionalities, etc. The above features allow call centers to work 24×7, which is quite a crucial feature.
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