call center professionals call center software Gamification Knowledge Base 
Fonolo
JUNE 17, 2015
Use incentives and gamification. Curate a knowledge base. There are — no doubt — countless customer stories and examples you can use from your own call center, and these sessions are a great way to test critical thinking skills and encourage discussion. Use incentives and gamification. Create a buddy system.
Tenfold - Contact Center Blog
JULY 9, 2018
In addition, the use of gamification also fosters friendly competition as it inspires agents to work harder in delivering quality customer service during the first contact. The Cost Per Contact refers to the expenses related to running a contact center (i.e., A 2016 survey by Call Center Helper shared that 62.7%
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