Tenfold - Contact Center Blog

NOVEMBER 30, 2017

These businesses also excel in customer-care and after-sales service. A customer first strategy needs an organization to re-center itself behind this company-wide objective. It can make a real difference in terms of both sales and profits to those who follow this direction. Bring top-performing agents to training.

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Call Center Customer Support Customer centricity Contact Center 56

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Therefore, companies will increasingly adopt virtual call centers due to improved security and efficiency. 69% of customers surveyed attributed their good customer service experience to a quick resolution of their problem.

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Contact Center Gamification Call Center Average Handle Time 176

aircall

OCTOBER 7, 2016

Specialises in outbound calls. Contacts and targets potential customers for the sale of products and services. Call center agent/call center representative. Specializes in inbound calls. Nevertheless, in practice, you’ll be confronted with situations which don’t follow the script. Telemarketer.

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