Call center experience Metrics Technical Support virtual call center 
ViiBE Blog
MAY 13, 2021
Regardless, similar technology is critical to the proper functioning of the call center. No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company. So what exactly do call centers do?
aircall
OCTOBER 7, 2016
Firstly, there are different yet complementary roles necessary to the smooth operation of a call center: Call center manager. Oversees the call center as a whole. Stays on top of metrics, and adjusts the company’s direction if necessary. Technical support agent/representative.
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