Call center experience Interactive Voice Response virtual call center Wait times 
ViiBE Blog
MAY 13, 2021
Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. The software may use a call recording that informs callers of hold times or an interactive voice response (IVR) system, reducing the workload for call center agents.
Fonolo
NOVEMBER 17, 2020
Nobody escaped the long lines and endless waiting times. And contact centers were utterly overwhelmed in the floods of anxious customer calls. Therefore, companies will increasingly adopt virtual call centers due to improved security and efficiency. Nina TM : Virtual Assistant by Nuance.
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