CSM Magazine

MAY 6, 2019

Improving customer service is a journey, not a destination, and you should always be working on new, innovative ways to make the customer service experience better for your buyers. One of the best ways to do that is to improve your inbound customer service experience. That is your call center experience.

Multi-channel support 40

Multi-channel support Customer Service outsourcing Call Logging 40

Global Response

JULY 27, 2023

Brand consistency is as the name suggests—delivering a consistent brand narrative and experience at every touchpoint. Branding includes a number of elements, such as visual branding and design, narrative, voice and messaging, personality, strategy, vision and purpose, positioning and more.

Call Center 62

Call Center Scripts Multi-channel support Feedback 62

NobelBiz

OCTOBER 30, 2020

Your call center experience gets more interesting when you know your customer well. Their interaction should be much more personalized and tailored to their needs. To achieve this, your call center team must develop emotional intelligence to connect with callers. Your customer turns into a real human being!

Call Center 52

Call Center Customer Service Scripts Multi-channel support 52