100+ Customer Experience Stats to Prepare for 2023
CCNG
OCTOBER 19, 2022
Unhappy Customers Learn how promoters differ from detractors 86% of consumers will pay more for a better customer experience. Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. Lumoa , 2018) In 2022, that is still true as 69% of CX Leaders are using NPS as a core CX metric.
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