Call center experience, Customer Service and Virtual Agent

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Call center experience

Customer Service

Virtual Agent

Why Every Contact Center Manager Should Consider Voice-Driven AI

SmartAction

NOVEMBER 22, 2023

Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience.

Contact Center

Contact Center Interactive Voice Response Virtual Agent Management

Working in a Call Center: The Definitive Guide

aircall

OCTOBER 7, 2016

In fact, call center can be an excellent environment in which to learn a trade. The possibilities for advancement are readily available for the agents dedicated enough, through repeated excellent performance. Increasingly, as call centers go virtual, agents tend to work from home.

Call Center

Call Center First call resolution call center software Telemarketing

Customer Contact Central

Why Every Contact Center Manager Should Consider Voice-Driven AI

Working in a Call Center: The Definitive Guide

Stay Connected