Call center experience Customer effort Customer Service Upselling 
CCNG
OCTOBER 19, 2022
(Temkin, 2017) 48% of consumers expect specialized treatment for being good customers. Accenture, 2017) Consumer demand better service from companies More than 60% of customers say they now have higher customer service standards. London School of Economics, 2005) Customer Effort Score Is CES worth your attention?
Nicereply
JUNE 18, 2020
If you want to improve customer retention from this aspect, some of the good ideas are: Making your brand more attractive and open to the target group. Providing impeccable customer service based on fast responses and accurate information. Customer Retention Rate. 37% of all tweets are customer service related.
Expert insights. Personalized for you.
195 
Let's personalize your content